Terms and Conditions

Please ensure that you read the terms and conditions of sale carefully prior to purchasing from Our Little Red Barn.

TERMS OF SALE

All prices are quoted in UK Sterling and are inclusive of VAT. Prices exclude delivery costs which will be added at checkout (please see Delivery Information below). We will not be liable for any export or import duties, taxes etc. Payment will be debited from your account at the time of purchase, or soon after. We accept payment by Visa, MasterCard and Maestro credit and debit cards, Apple Pay, Google Pay and PayPal. Payments are securely processed by Square. 

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure. However, if we are not negligent, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to the data you provide when accessing our site. On rare occasions, order confirmation emails are misdirected as spam by incoming mail servers. Therefore, if you do not immediately receive an order confirmation email, please check your junk folder.

You may cancel your order at any time so long as the item(s) have not been personalised. You will be refunded in full. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

PRODUCT INFORMATION

All products are made from scratch therefore there will be a processing time which will be available to see on the product you are purchasing. The processing time may change during busy periods. 

Product imagery is offered as good representation of the product but, for reasons beyond our control, we cannot be responsible for the colour accurateness of products viewed online or on printed media.  All of our products will differ as they are made from a natural product so knots & grain will be different on each individual piece. Please note we are unable to refund any custom/personalised items unless they are faulty. If this is the case, we can offer you a replacement item or a refund. 

DELIVERY & RETURNS

All of our products have a 7-10 working day processing time. This time is used to make & finish your order. Orders will then be posted with Royal Mail tracked48 service, if you require an item by a particular date please contact us and we will do what we can to meet your requirements. 

We offer free delivery on all orders over £50, if the amount of your order is below £50 then postage will be added at a flat rate of £3.99. You can chose to upgrade your delivery from our standard service to Royal Mail tracked 24 for an additional £4.99. 

RETURNS 

If for any reason you are not happy with your order, please contact us to discuss your concerns and we will do what we cab to rectify this. However, any personalised items are non-refundable unless they arrive damaged from transport. 

If an item arrives damaged, please take a photograph of the package and the damage on the item so this can be passed on to our courier. Please contact us using the ‘Contact Us’ page and someone will get back to you. 

We are unable to accept any responsibility for incorrect engraving/spelling mistakes made by the customer. If this does occur we do not offer refunds for these items. 

SECURITY & PRIVACY

We respect your privacy and will treat all your personal information as confidential. We promise not to sell, disclose or distribute information about you as an individual other than for the sole interest of administering your order and ensuring that we provide the very best service to you. All information is stored on a secure server and we respect the terms of the UK Data Protection Act 1998. We do not store credit card details nor do we share customer details with any 3rd parties.

COPYRIGHT

This website and its content are copyright of Our Little Red Barn.  All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: (i) you may print or download to a local hard disk extracts for your personal and non-commercial use only; (ii) you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.